Manage Your CrashPlan Subscription

We made changes to our console including license management and to our payment processor in October 2024. The below information answers the most frequently asked questions about what you can expect to see from those changes and how to manage your online subscription.

Note: This is only for customers who purchase through our website via credit card.

Update Your Payment Info

FAQs

1. Why does my CrashPlan console look different?

Slight changes were made to the look and feel of navigation within the CrashPlan console. You will see a new License Plan area in your CrashPlan console administration menu, which is where you'll go to update your payment information or billing address going forward.

2. Why has CrashPlan changed payment processors?

We strive to continuously improve all aspects of CrashPlan, and that includes how we handle your payments. Paddle is a payment processor and merchant of record trusted by thousands of businesses worldwide, and we believe that its simplicity, flexibility, and ease of use make it an ideal choice.

3. How will this impact my service?

Your devices, users, and settings configured in CrashPlan will not change and your backups will continue as usual.

5. What if I have problems updating my billing information?

Please reach out to assist@paddle.com for help.

Visit our Support Site for more information about your subscription.

CrashPlan® provides peace of mind through easy-to-use, automatic endpoint data backup. We help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware or an as-of-yet undiscovered calamity. We continue to innovate as the landscape of work evolves, which makes CrashPlan foundational to organizations’ data security. What starts as endpoint backup and recovery becomes a solution for ransomware recovery, breaches, and migrations.